Send us an email
You can email us by selecting a department and filling out the form below.
Need Technical Help with a Digital Download?
Making the request directly from within the player will help our team resolve your problem as quickly as possible. To submit a request, open the player, select Help from the menu, and then choose Contact support. Please enter a detailed description of the problem along with any error messages or other information that could help us understand or reproduce the issue. Providing the exact steps to reproduce the issue is the most helpful. Make certain the checkbox/switch is enabled to allow support related information to be sent and click Send.
In the event you cannot send a request via the player, send an email to email@example.com.
PLEASE NOTE: In order to watch videos streaming you must have a streaming video subscription. The RLX Media Player is only for digital video titles that you purchase and download.
PANTEAO PRODUCTIONS, LLC
701 GERVAIS STREET, SUITE 150-193
COLUMBIA, SC 29201
2040 Pine Plain Road
Swansea, SC 29160
Hours of Operation:
Monday – Friday, 9 a.m. – 5 p.m. EST
TOLL FREE: 800-381-9752