FAQ for Make Ready Live Online Webinar

Panteao’s Live Online webinars bring you content directly from the Panteao instructors. The webinars cover specific topics from the instructors and give you the chance to not only learn from them, but to also interact with them directly. Below are answers to some of the frequently asked questions regarding the Panteao webinars:

What should I expect from the Live Online webinar?
The instructor will present his or her subject matter during the webinar and you will have the opportunity to ask questions of the instructor. We recommend that you prepare for the webinar 15-30 minutes prior to the start of the webinar. That will give you a chance to login and verify everything is working and your audio is functioning. If the instructor has a printout associated with the course, this is the time to make sure you have it handy. You should also have a pen and paper ready for any notes you may wish to take.

What platform is used for the webinar and will it work with my computer?
Panteao’s Live Online webinar programs use the Adobe Connect platform. This platform is easy to use and you don’t need to install any software. Simply connect to your webinar via the link provided to you by Panteao and it opens in your browser.

Can I test my connection before I sign up for a webinar?
Yes. You can test your internet connection here:

Can I attend a webinar using my mobile device?
Yes. You will need to download an app appropriate for your device. You can download the app here:
Please note that some features are not available on some mobile devices. You will need to check your particular device.

What are the system requirements?

For Windows:

  • 1.4GHz Intel® Pentium 4 or faster processor for Windows® XP or 7; 2GHz Pentium 4 or faster processor for Windows Vista®
  • Windows XP, Vista, or 7 (32-bit or 64-bit edition with 32-bit browser)
  • 512MB of RAM (1GB recommended) for Windows XP or Windows 7; 1GB of RAM (2GB recommended) for Windows Vista
  • Microsoft Internet Explorer 8, 9, 10, Mozilla Firefox 2.x or 3.x, Chrome
  • Adobe® Flash Player 10.1

For Mac OS:

  • 500MHz PowerPC® G3 or faster; 1.83GHz Intel Core™ Duo or faster processor
  • Mac OS X 10.4-10.6 or 10.7.2 (Intel); Mac OS X 10.4 (PowerPC)
  • 512MB of RAM (1GB recommended)
  • Mozilla Firefox 2, 3 or later; Apple Safari 2x or later, Chrome
  • Adobe® Flash Player 10.1

What is the audio technology used for the webinars?
Participants attend through their computer’s speakers using VOIP (Voice Over Internet Protocol). There is no phone number to dial. You participate in the webinar through your computer system only. If you experience difficulty hearing the instructor during the webinar, adjust your computer’s volume and verify your sound/speakers are turned on, or that your headset is properly plugged in. If necessary, disconnect and reconnect (leave and re-enter the Adobe Connect room) as this can very often fix any audio glitches. If you still encounter audio issues, please use the chat function in Adobe Connect to request help from the session producer.

Can I use the microphone that comes built-in to the webcam?
It’s recommended that you do not use the built-in microphone and instead, use a separate microphone. A combination microphone headset is a good option for a webinar.

Can I use the built in camera that is on my computer?
Yes you can. However, the quality of the image will be better if you use a separate aftermarket webcam. If you do use an external webcam that is plugged into your computer, be sure to verify which webcam is in use prior to the webinar starting. You can choose the webcam from the webinar classroom.

What if I have a problem accessing a webinar I sign up for?
The first thing we suggest you do is close any programs that you have open and running in the background that you don’t need during the webinar. Make sure that your computer’s firewall settings are not blocking your access. Then copy and paste the link for the webinar into a new internet browser (ie. Internet Explorer, Firefox, Chrome, Safari). If you still cannot access the webinar, please call us at 803-978-2629.

What should I do prior to the start of the Live Online webinar?
The last thing you want is to be distracted or interrupted during the webinar. Here are some tips to maximize your webinar experience:
Be sure to turn off your emails, IM tools, and any programs running that may be a distraction to you.
Set your phone to silent mode or better yet, turn it off all together.
Try to reduce or eliminate any background noise. Things like the television, radio, pets, family members or co-workers can distract you from the webinar. If necessary, go to a room where you will not be disturbed.
Noise reducing headsets and microphone are tools you should consider for your webinar.

What should I do during the Live Online webinar?
First and foremost, enjoy the webinar. Be prepared to take notes. If you have a question for the instructor, be sure to ask. Use the raise your hand button to ask a question.
If you have to step away from the computer for some reason, use the step away/step in button.

What happens after I register on your website for a webinar?
Once you register for one of our webinars via our website, you will receive an email confirming your registration. You will also receive the access information for the Panteao Online Webinar Portal. That is the information you will need in order to participate in the webinar.

After you register for the webinar, if you do not receive any email confirmations from Panteao please check your email spam or junk folder. If you can’t find it there, please email us at customerservice@panteaoproductions.com and we will help you out.

I missed my Line Online webinar. What can I do?
We can reschedule your class for you. We can provide you with a list of upcoming sessions and from there just let us know what date works for you. We can then take care of the rest for you. Please note that we only allow one re-schedule. You can contact us at customerservice@panteaoproductions.com or 1-803-978-2629

What is your cancellation policy?
Webinars are subject to cancellation based on attendance. Notifications will be made two weeks prior to the class if it is being cancelled or rescheduled. In the event of cancellation or rescheduling, you have the option of receiving a full refund or accepting a spot in the rescheduled webinar.

If you cannot attend a webinar you are scheduled to attend, Panteao will give you a complete refund if you cancel up to two weeks before your Live Online webinar. After that, if you cannot attend the scheduled webinar you forfeit your right to a refund. However, we can schedule you for another webinar session. Simply contact us to reschedule at customerservice@panteaoproductions.com or 1-803-978-2629.

Still have some questions?
If you have any other questions, please contact Panteao Productions by email at customerservice@panteaoproductions.com or 1-803-978-2629.