Frequently Asked Questions
Please read our FAQ before sending us a message.
If a video title has a slate logo with Pre-Production written next to it, that means the video title is currently in the development stage, the instructor is reviewing the content that will be filmed, and location and dates are being selected. Videos that have the In-Production logo are in the process of being filmed. Videos with the Post-Production logo are filmed and in the editing stages.
You can pay with either a MasterCard, Visa, American Express, or Discover credit card. You can also use PayPal to pay for your purchase online. If you prefer not to use a credit card, go to the checkout page and print it out and mail it to us along with a check or money order. Upon receiving them we will process your order.
Unfortunately, you cannot. In order to stream our videos, you need an internet connection. We do not offer the option of downloading the videos to watch offline.
No. You can watch all the content we offer as often as you want. As a subscriber you have access to all the content we produce, including exclusive content not available on DVD or Digital Download.
Yes, you can watch our videos on an Apple or Android device directly from our website using a web browser on your phone. The best approach is to download either our “Make Ready” Android App on Google Play or our “Make Ready” Apple App from the Apple Store. Once you download and install the app, you can login with your existing credentials and start watching our videos. You can download the apps from here: https://panteao.com/streaming-video-ways-to-watch/
If you have a Roku, Amazon Fire TV or Apple TV device, then you can simply go to the Make Ready TV channel and install it. Once you do that, login and start watching our content on your television.
You don't have to worry about renewing. Your credit card is automatically billed each month for your convenience
Panteao’s website is designed to work with most browsers. We recommend the latest version of Internet Explorer, Firefox, Safari, or Chrome.
After signing in to the website, click the 'My Account' link on the upper right hand side of the page. After that, click the 'Subscription' link and you will be able cancel your subscription. If you need any further help, please contact customer service. Our staff will be happy to assist you.
After signing in to the website, click the 'My Account' link on the upper right hand side of the page. After that, click the Payment Methods link and you will be able to update your payment information.
If your subscription has expired, simply sign in to the website, click the 'My Account' link on the upper right hand side of the page. After that, click the subscription link. There you will see your original subscription order. Select ‘View’ and from there, you can select ‘Order Again’ to reorder the subscription. If you wish to order a different subscription, simply go to the Subscribe Now page, select the subscription you wish, and complete the order.
Yes. Simply select the subscription you prefer and purchase it through your phone or tablet. You will then be charged for your subscription either through the Apple App Store or Google Play.
iOS Mobile App:
You can cancel your subscription through the App Store by doing the following:
Go to your phone’s Settings > select your name > iTunes & App Store.
Select your Apple ID located at the top of the screen and select “View Apple ID”
Scroll down to “Subscriptions” and tap the Make Ready TV subscription.
Android Mobile App:
You can cancel your subscription through the Google Play Store by doing the following:
On your Android phone, open the Google Play Store.
Tap Menu Subscriptions.
Tap the subscription you want to cancel.
Tap Cancel subscription.
Follow the onscreen instructions.
Roku, Amazon Fire TV, Apple TV
To sync your Panteao subscription account with one of our OTT channels, simply select the option on our Make Ready TV channel to login. You will then see a code displayed on the screen. Go to your computer, mobile phone, or tablet and visit our website at Panteao.com/activate. There you will enter the code that is displayed on your television screen. Once they sync up, you will be able to start watching all of our videos on your television.
Our DVDs will play in all regions.
Yes, the content is the same. The only difference is the DVD presents the content in standard definition and the streaming version is in HD or UltraHD.
Yes! We are constantly filming new content with both existing instructors and new ones.
Contrary to popular belief, DVDs are not dead. Many people still prefer having a physical disc in their hands versus the streaming or digital download versions of our videos. While we prefer Blu-Ray and 4K Blu-Ray technology, most still prefer the original DVD format.
Our digital downloads are viewable with a video player from RLX Media. You can download the free player for your computer or your mobile device. Once you download the video player, sign in with your credentials. Once you are signed in, you can download the video to your device. You can find the video player and more instructions here: https://panteao.com/digital-download/
Making the request directly from within the player will help our team resolve your problem as quickly as possible. To submit a request, open the player, select Help from the menu, and then choose Contact support. Please enter a detailed description of the problem along with any error messages or other information that could help us understand or reproduce the issue. Providing the exact steps to reproduce the issue is the most helpful. Make certain the checkbox/switch is enabled to allow support related information to be sent and click Send. In the event you cannot send a request via the player, send an email to firstname.lastname@example.org.