Frequently Asked Questions

Please read our FAQ before sending us a message.


What do the different Video Status mean on the video pages?

If a video title has a slate logo with Pre-Production written next to it, that means the video title is currently in the development stage, the instructor is reviewing the content that will be filmed, and location and dates are being selected. Videos that have the In-Production logo are in the process of being filmed. Videos with the Post-Production logo are filmed and in the editing stages.

What methods of payment do you accept?

You can pay with either a MasterCard, Visa, American Express, or Discover credit card. You can also use PayPal to pay for your purchase online. If you prefer not to use a credit card, go to the checkout page and print it out and mail it to us along with a check or money order. Upon receiving them we will process your order.

Streaming Subscriptions:

Can I watch a video offline with my subscription?

Unfortunately, you cannot. In order to stream our videos, you need an internet connection. We do not offer the option of downloading the videos to watch offline.

Is there a limit to how many videos I can watch with my subscription?

No. You can watch all the content we offer as often as you want. As a subscriber you have access to all the content we produce, including exclusive content not available on DVD or Digital Download.

Will your videos play on my phone?

Yes, you can watch our videos on an Apple or Android device directly from our website using a web browser on your phone. The best approach is to download either our “Make Ready” Android App on Google Play or our “Make Ready” Apple App from the Apple Store. Once you download and install the app, you can login with your existing credentials and start watching our videos. You can download the apps from here:

I have a subscription with Panteao. How can I watch your videos on my television?

If you have a Roku, Amazon Fire TV or Apple TV device, then you can simply go to the Make Ready TV channel and install it. Once you do that, login and start watching our content on your television.

Will my monthly subscription renew automatically, or do I have to call in to continue my subscription?

You don't have to worry about renewing. Your credit card is automatically billed each month for your convenience

What internet browser will I need to view the Panteao videos on my computer?

Panteao’s website is designed to work with most browsers. We recommend the latest version of Internet Explorer, Firefox, Safari, or Chrome.

How can I cancel my subscription?

After signing in to the website, click the 'My Account' link on the upper right hand side of the page. After that, click the 'Subscription' link and you will be able cancel your subscription. If you need any further help, please contact customer service. Our staff will be happy to assist you.

I would like to update the credit card used for my subscription. What should I do?

After signing in to the website, click the 'My Account' link on the upper right hand side of the page. After that, click the Payment Methods link and you will be able to update your payment information.

I have been out of the country and let my subscription expire. What should I do?

If your subscription has expired, simply sign in to the website, click the 'My Account' link on the upper right hand side of the page. After that, click the subscription link. There you will see your original subscription order. Select ‘View’ and from there, you can select ‘Order Again’ to reorder the subscription. If you wish to order a different subscription, simply go to the Subscribe Now page, select the subscription you wish, and complete the order.

Mobile Apps

Can I purchase a subscription directly through your app?

Yes. Simply select the subscription you prefer and purchase it through your phone or tablet. You will then be charged for your subscription either through the Apple App Store or Google Play.

How do I cancel my subscription?

iOS Mobile App:
You can cancel your subscription through the App Store by doing the following:
Go to your phone’s Settings > select your name > iTunes & App Store.
Select your Apple ID located at the top of the screen and select “View Apple ID”
Scroll down to “Subscriptions” and tap the Make Ready TV subscription.

Android Mobile App:
You can cancel your subscription through the Google Play Store by doing the following:
On your Android phone, open the Google Play Store.

Tap Menu Subscriptions.
Tap the subscription you want to cancel.
Tap Cancel subscription.
Follow the onscreen instructions.

Roku, Amazon Fire TV, Apple TV

I have an existing subscription. How do I watch your videos on my Roku device?

To sync your Panteao subscription account with one of our OTT channels, simply select the option on our Make Ready TV channel to login. You will then see a code displayed on the screen. Go to your computer, mobile phone, or tablet and visit our website at There you will enter the code that is displayed on your television screen. Once they sync up, you will be able to start watching all of our videos on your television.


What regions will your DVDs play in?

Our DVDs will play in all regions.

Is the content on the DVDs the same as the content from the streaming videos?

Yes, the content is the same. The only difference is the DVD presents the content in standard definition and the streaming version is in HD or UltraHD.

Do you have more DVDs and streaming videos coming?

Yes! We are constantly filming new content with both existing instructors and new ones.

Why do you still offer DVDs?

Contrary to popular belief, DVDs are not dead. Many people still prefer having a physical disc in their hands versus the streaming or digital download versions of our videos. While we prefer Blu-Ray and 4K Blu-Ray technology, most still prefer the original DVD format.

Digital Downloads

I purchased a digital download. Now how do I watch it?

Our digital downloads are viewable with a video player from RLX Media. You can download the free player for your computer or your mobile device. Once you download the video player, sign in with your credentials. Once you are signed in, you can download the video to your device. You can find the video player and more instructions here:

I need help with my digital download video. I cannot get it to play.

Making the request directly from within the player will help our team resolve your problem as quickly as possible. To submit a request, open the player, select Help from the menu, and then choose Contact support. Please enter a detailed description of the problem along with any error messages or other information that could help us understand or reproduce the issue. Providing the exact steps to reproduce the issue is the most helpful. Make certain the checkbox/switch is enabled to allow support related information to be sent and click Send. In the event you cannot send a request via the player, send an email to