Frequently Asked Questions

Please read our FAQ before sending us a message.

Will my monthly subscription renew automatically or do I have to call in to continue my subscription?
You don't have to worry about renewing. Your credit card is automatically billed each month for your convenience.
What internet browser will I need to view the Panteao videos on my computer?
Panteao’s website is designed to work with most browsers. We recommend the latest version of Internet Explorer, Firefox, Safari, or Chrome. Users of Internet Explorer 8 are recommended to use Firefox or Chrome, as this browser is incompatible with our video player.
Do I have to download or install any plug-ins or additional programs in order to watch your videos?
You don’t have to install any additional programs if you are using a current version of Internet Explorer, Firefox, Safari, or Chrome. It is also suggested to install the latest version of Adobe Flash Player for optimum performance with our video player. It is free and can be downloaded from HERE.
What regions will your DVDs play in?
Our DVDs will play in all regions.
Is the content on the DVDs the same as the content from the streaming videos?
Yes, the content is the same. Some DVDs have bonus material that may not appear on the website’s streaming video area but the actual instruction content is the same.
How can I cancel my subscription?
After signing in to the website, click the 'Account' link on the upper right hand side of the page. After that, click the 'Subscription' link and you will be able to contact customer service. Our staff will be happy to assist you.
Do you have more DVDs and streaming videos coming?
Yes! We are filming new videos every month. Some are with existing instructors and others are with new ones.
The credit card I used for my subscription is expiring soon, or I would like to use a different card. What should I do?
After signing in to the website, click the 'Account' link on the upper right hand side of the page. After that, click the subscription link and you will be able to instantly update your payment information.
I have been out of the country and let my subscription expire. What should I do?
If your subscription has expired, simply sign in to the website, click the 'Account' link on the upper right hand side of the page. After that, click the subscription link and you will be able to instantly update your payment information. You will also need to place a new order for monthly or yearly service to activate your account again.
Will your videos play on my iPhone?
Yes, you can watch the videos on an Apple or Android device. Very shortly Panteao will be releasing mobile apps that will make your access to our videos even easier.
What do the different Video Status mean on the product pages?
If a video title has a slate logo with Pre-Production written next to it, that means the video title is currently in the development stage, the instructor is reviewing the content that will be filmed, and location and dates are being selected. Videos that have the In Production logo are in the process of being filmed. Videos with the Post-Production logo are filmed and in the editing stages.
What methods of payment do you accept?
You can pay with either a MasterCard, Visa, American Express, or Discover credit card. You can also use PayPal to pay for your purchase online. If you prefer not to use a credit card, go to the checkout page and print it out and mail it to us along with a check or money order. Upon receiving them we will process your order.
I need help with my digital download video. I cannot get it to play.
Making the request directly from within the player will help our team resolve your problem as quickly as possible. To submit a request, open the player, select Help from the menu, and then choose Contact support. Please enter a detailed description of the problem along with any error messages or other information that could help us understand or reproduce the issue. Providing the exact steps to reproduce the issue is the most helpful. Make certain the checkbox/switch is enabled to allow support related information to be sent and click Send. In the event you cannot send a request via the player, send an email to support@flickrocket.com.